FAQs

Q?

How do I attach my tablet to the holder?

A.

You can attach your tablet to the holder using the supplied bungee cords. The design of the  stand allows you to position the bungee cords in order to hold your device securely.

Q?

Which tablets are compatible with the stands?

A.

The stands are compatible with any tablets with maximum device dimensions of 12 x 8.7 inches.

Q?

Will the stands take a table with a cover on?

A.

Yes, the stands will take your tablet with or without a cover, as long as the maximum dimensions are 12 x 8.7 inches or less.

Q?

Do the stands support smaller devices such as mobile phones?

A.

You can realign the bungee cords which will allow the stand to take a smaller device. If the device is particularly small (e.g. a mobile phone), we recommend using two of the four supplied bungee cords for the best fit.

Q?

What is the maximum device weight that the stand will support?

A.

Both the Serious and Essential tablet stands support devices up to 4lbs in weight.

Q?

What are the bases made of?

A.

The Serious stand weighs 12.7kg and has an aluminium base. The Essentials stand weighs 3.6kg and has a plastic base.

Q?

What warranty period do you offer?

A.

All of our tablet and book stands are covered by a 30 day return period and a 1 year warranty.

Q?

How do I check the status of my order?

A.

If you made an account when you ordered follow this link - https://www.brighterbydesign.com/my-account/ - log in, then click on ‘orders’ on the left hand side of the page. The status of your order will then be displayed. Alternatively you can call our customer service team on 0800 032 9361 between 8.30am and 5.30pm or email us at hotline@brighterbydesign.com

Q?

Can I talk to a real person?

A.

Yes call us on - 0800 032 9361 Lines are open between 8:30am and 5:30pm.

Q?

How long will it take for my order to be delivered?

A.

The delivery of your order should take place within 5-10 working days. If you need it urgently, would like to book delivery on a specific day, or have any questions please email hotline@brighterbydesign.com or phone for free on 0800 032 9361.